Delivery & Fulfillment

Fulfilling orders through HyperQuote follows a structured workflow designed for building materials logistics — where loads are heavy, sites are active, and proof of delivery protects everyone involved.

Once you confirm a purchase order, the fulfillment process begins:

1. Prepare shipment — Pick and stage the materials at your facility according to the PO line items
2. Generate documentation — Download the HyperQuote-branded delivery note from your portal. This pre-filled PDF includes the order reference, delivery address, line items, and quantities — with no pricing information
3. Schedule dispatch — Confirm your dispatch date and expected arrival time through the portal. The system enforces Cairo delivery constraints automatically for heavy loads
4. Load and depart — Attach the branded delivery note to the shipment. If you have multiple shipments on the same truck, each gets its own delivery note
5. Deliver and collect signature — The customer's site foreman signs the HyperQuote delivery note at the point of delivery

Every shipment must include a HyperQuote-branded delivery note. This is non-negotiable. The delivery note is your proof that the goods left your facility and were received at the customer site. It is also the customer's record of what they received.

The delivery note contains: the HyperQuote logo, order reference number, customer name, delivery address, list of items with quantities, and a signature line. Prices are never shown. You download the PDF from your portal — it is pre-filled with all the correct information.

If your delivery driver cannot print the delivery note before departure, the document can be presented digitally on a phone or tablet for the site foreman to acknowledge.

After completing a delivery, you confirm it through your portal or via WhatsApp within 4 hours. The confirmation should include:

• Photograph of the signed delivery note — The most important piece of evidence
• Delivery completion confirmation — Marking the PO items as delivered in the portal
• Any exceptions — Partial delivery, damaged items discovered during unloading, or site access issues

The customer also confirms receipt separately through their portal or WhatsApp. Invoicing triggers on the first confirmation received (yours or the customer's). If neither party confirms or disputes within 72 hours of dispatch, the system auto-confirms the delivery.

Partial deliveries are common in building materials. If you can ship 80% of a PO immediately with the remainder following in a few days, the portal tracks each shipment as a separate delivery against the same PO. Each partial delivery gets its own delivery note and proof of delivery record.

The customer sees exactly which items have been delivered and which are outstanding. Your portal shows remaining quantities against the PO.

Your supplier scorecard tracks metrics that affect your standing on the platform:

• On-time delivery rate — Percentage of deliveries arriving within the agreed window
• POD compliance — Percentage of deliveries with proper branded delivery notes and timely confirmation
• Quantity accuracy — How often delivered quantities match PO quantities
• Damage rate — Frequency of damage claims filed against your deliveries

High-performing suppliers earn "Verified Stock" badges, priority placement in procurement sourcing, and skip-lot inspection (reduced receiving checks at the warehouse). These advantages translate directly into more orders through the platform.