Quote Management

Managing quotes is where decisions happen — comparing pricing, negotiating terms, and committing to purchases. The quote management system in the customer portal gives you full control over every quote from arrival to acceptance.

All your quotes appear in the "My Quotes" section with clear status indicators: pending review, sent (awaiting your response), in negotiation, accepted, expired, or declined. Each quote shows the total value, number of line items, validity period, and the date it was sent.

Opening a quote reveals the full detail: line-by-line items with product names (bilingual Arabic/English), quantities, unit pricing excluding VAT, line totals, delivery charges as a separate line item, the 14% VAT calculation, and the grand total. Payment terms and the validity period are prominently displayed.

Quotes are available as downloadable PDFs — formatted for A4 printing and optimized for black-and-white output, because Egyptian procurement teams print, stamp, sign, and file these documents. A proforma invoice version is also available for companies that need it for internal approvals or to open a letter of credit.

When you have multiple quote versions — original plus counter-offers — you can view them side by side to see exactly what changed between versions. Price adjustments, quantity changes, and added or removed items are highlighted. The full negotiation history is preserved, so you can trace how the final number was reached.

If you have active quotes from different submission dates for similar materials, the portal shows them together so you can assess pricing trends.

Counter-offers are submitted directly from the quote view. You can negotiate at multiple levels:

• Per-line pricing — propose a different unit price on specific items
• Blanket discount — request a percentage off the total
• Volume adjustment — "If I increase to 100 tons, what price?" The system recalculates with volume-adjusted pricing
• Delivery terms — request included delivery or offer to arrange your own pickup for a price reduction
• Partial acceptance — accept specific items while countering or declining others

Free-text notes in Arabic or English accompany your counter-offer, explaining your position. This mirrors how B2B negotiation works in Egyptian construction — it is rarely a single take-it-or-leave-it exchange.

Accepting a quote converts it into a confirmed order. The accepted items generate supplier purchase orders automatically. For partially accepted quotes, only the accepted line items proceed to order; declined items are recorded but not fulfilled.

If your sales representative confirmed the order verbally during a phone call, they create the order on their end — you see it appear in your portal as "Order Confirmed" without needing to click an accept button. The quote remains as an auditable record attached to the order.

Expired quotes remain visible in your history. If you need to revive an expired quote, contact your account manager — pricing will need to be re-verified with suppliers, especially for volatile materials. Declined quotes are also preserved with the reason you provided, which helps the team improve future quotes for your account.