Proof of Delivery

Proof of delivery protects everyone in the supply chain — the customer confirming they received what they ordered, HyperQuote documenting that the obligation was fulfilled, and the supplier verifying their materials reached the site. The POD system captures photographic evidence, digital signatures, and line-item confirmation at every delivery.

The driver captures multiple photographs at the delivery site using the driver app:

• Delivered materials — The actual goods as placed at the delivery location, showing quantity and condition
• Signed delivery note — The HyperQuote-branded delivery note with the site foreman's signature
• Overall delivery area — A wider shot showing where materials were placed on site
• Packaging condition — Close-ups of packaging integrity for damage assessment

Photos are GPS-tagged and timestamped automatically by the app. They compress to a practical size (1920px maximum, JPEG quality 0.7) before upload to keep file sizes manageable, especially when uploading over Egyptian mobile networks.

All photos sync to the local platform immediately if connected, or queue for background upload when the driver is offline. Photos are stored with delivery-scoped paths and retained for the duration of the business relationship plus any legally required retention period.

The site foreman or authorized receiver signs directly on the driver's device using a touch-based signature capture. This digital signature is composited onto the delivery note PDF, creating a complete signed document.

Electronic signatures are legally valid in Egypt under the E-Signature Law 15/2004. The combination of a digital signature with GPS-tagged delivery photos creates strong evidence of delivery — stronger than a paper signature alone.

If the receiver's device is unavailable or the foreman prefers paper, the driver can capture a photo of the signed physical delivery note instead.

The driver confirms delivery quantities per line item using the app. Each product on the delivery note is checked off with the actual quantity delivered. If quantities differ from the manifest — say, 480 bags delivered instead of 500 due to loading constraints — the partial delivery is recorded and the remaining 20 bags are tracked as outstanding.

A damage checkbox on each line item lets the driver note any issues discovered during unloading. If cement bags are torn, if rebar bundles show deformation, if plywood panels have water damage — these are flagged immediately, triggering the damage claim workflow.

When damage is identified during delivery, the driver documents it through the exception reporting screen: categorized damage type, photos of affected items, and a description. The customer should accept undamaged items normally and annotate the delivery note for damaged items — never refuse the entire shipment if only a portion is affected.

This documentation is critical. Under the Egyptian Commercial Code (Article 101), the customer has 15 days from receipt to formally notify the seller of damage or shortage. The photos and annotations captured at delivery form the evidence basis for claim resolution.

For drop-ship deliveries (where the supplier delivers directly to the customer), a dual confirmation system applies. The supplier's driver photographs the signed HyperQuote delivery note and sends it via the portal or WhatsApp within 4 hours. The customer separately confirms receipt. Invoice generation triggers on the first confirmation received.

If neither the supplier nor the customer confirms or disputes within 72 hours of dispatch, the system auto-confirms the delivery. This prevents delays in the invoicing cycle when parties forget to confirm routine deliveries.