Help Channels

Getting help on HyperQuote works through the channels Egyptian businesses actually use — WhatsApp for quick messages, phone for urgent matters, and portal chat for account-specific conversations. Support operates on the Egyptian business week: Sunday through Thursday.

WhatsApp is a support contact channel because it is how construction professionals in Egypt communicate. Send a message to the HyperQuote support number for delivery coordination, quote questions, document requests, and damage reports with photo attachments.

WhatsApp does not run Lyon and does not perform automated order, quote, invoice, or delivery lookups. For account-specific AI, sign in to the portal app and use Lyon there.

The support team responds during business hours. Share only the context needed for the request.

Phone support is available for complex issues, disputes, and situations that need real-time conversation. Call during business hours (Sunday through Thursday, 9:00 AM to 5:00 PM Cairo time) and you reach the support team directly.

Phone is the recommended channel for: delivery emergencies (truck breakdown, site access issues), payment disputes, order cancellations, and any situation where back-and-forth messaging would be slower than a conversation. Response is immediate during business hours.

The customer portal and supplier portal both include in-app chat accessible from any screen. Portal chat is attached to your account context, which makes it the right channel for order modifications, quote inquiries, delivery details, and account questions.

Lyon AI for account-specific help lives in the signed-in portal app. Website chat is limited to public website guidance.

Email serves as the formal communication channel. Use it for documentation requests, formal complaints, and any situation where you need a written record. Invoices, delivery notes, and other documents can be re-sent via email on request.

Email response time target is 4 hours during business hours. For formal notices (payment disputes, contract questions), email is the appropriate channel.

Support operates Sunday through Thursday, aligned with the Egyptian work week. Friday and Saturday are weekend days with limited emergency support only.

During Ramadan, business hours shift to accommodate the reduced 6-hour workday (typically 9:00 AM to 3:00 PM or 10:00 AM to 4:00 PM). Response times are adjusted accordingly.

Outside business hours, WhatsApp, portal chat, and email messages are queued for the next business day. For account-specific AI guidance, sign in to the portal app and use Lyon.